FAQ

Right after you place your order, you will receive an order confirmation by email with an overview of your items, your delivery and billing address and the payment method you used. We then prepare your order for dispatch.

Yes, as long as we have not started processing it yet. Email us at info@arthurandflorence.com with your order number as soon as possible. Once an order has been processed or dispatched, it can no longer be cancelled.

We process orders within 1–3 working days. After dispatch, delivery usually takes 4–8 working days, depending on your location.

As soon as your order has shipped, you will receive an email with your personal tracking link. You can also follow your parcel via our track order page.

You will find all details in your order confirmation email. Didn't receive it? Check your spam folder or email us at info@arthurandflorence.com and we will check it for you.

Yes. Simply enter the address where you would like to receive your order (for example your workplace) in the delivery address field at checkout.

Unfortunately not, because we process orders quickly. If a parcel is returned to us because the address was incorrect, we will contact you once it has arrived back with us.

Email us at info@arthurandflorence.com with your order number, the reason for your return, your full name and address (and a photo if the item is damaged). We will then send you the return instructions.

Once we have received and checked your return, your refund will be processed to your original payment method within 14 days.

When you return your full order, we refund the full purchase price. The original shipping costs and the cost of sending your return are not refunded.

Please contact us within 14 days with a photo of the damage. We will make sure you receive a replacement free of charge.

You can return items within 30 days of receiving your order. Our Refund Policy applies.