Privacy Policy
Privacy policy
This privacy policy explains how Arthur & Florence collects, uses and protects your personal information when you visit or shop on our website.
Section 1 – What do we do with your information?
When you purchase something from our store, we collect the personal information you give us, such as your name, address and email address. When you browse our store, we also automatically receive your computer's IP address. With your permission, we may send you emails about our store, new products and updates.
Section 2 – Consent
When you provide personal information to complete a transaction or arrange a delivery, you consent to us collecting and using it for that specific reason only. For any secondary reason, such as marketing, we will ask for your consent. You can withdraw your consent at any time by emailing info@arthurandflorence.com.
Section 3 – Disclosure
We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.
Section 4 – Shopify
Our store is hosted on Shopify. Your data is stored through Shopify's data storage, databases and general Shopify application on secure servers. Payment data is encrypted and processed in line with the PCI-DSS standard; we do not store your card details.
Section 5 – Third-party services
Third-party providers we use (such as payment processors and shipping partners) only collect, use and disclose your information to the extent necessary to perform their services. Some of these providers may be located in another country, in which case your information may be subject to the laws of that country. We also use Google Analytics to understand how visitors use our site.
Section 6 – Security
We take reasonable precautions and follow industry best practices to protect your personal information, including encryption. However, no method of transmission over the internet is 100% secure.
Section 7 – Cookies
We use cookies to keep your session and shopping cart active, to remember your preferences, to give access to the store and to measure visits (including via Google). You can disable cookies in your browser settings, but some parts of the store may then not work properly.
Section 8 – Age of consent
By using this site, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this site.
Section 9 – Changes to this privacy policy
We may change this privacy policy at any time. Changes take effect as soon as they are posted on this page. If our store is acquired or merged with another company, your information may be transferred to the new owners.
Section 10 – SMS and email marketing
If you sign up for marketing messages, we may send you updates and offers by email or SMS. You can unsubscribe at any time via the link in our emails or by replying STOP to an SMS. Message and data rates may apply.
Questions and contact
If you would like to access, correct, amend or delete any personal information we hold about you, or if you have a question or complaint, please contact us at info@arthurandflorence.com.