Refund Policy

Returns policy

We want you to love your Arthur & Florence jewelry. If something isn't right, this is how returns and refunds work.

Cancellations

You can cancel your order free of charge as long as it has not been processed or dispatched. Email your order number and your request to info@arthurandflorence.com. Orders that have already been processed or dispatched can no longer be cancelled; you can return them instead.

Returns

Timeframe: you can return items within 30 days of receiving your order. After this period we can no longer offer a refund or exchange.

Conditions: items must be unused, undamaged and in their original packaging.

How to return an item

Please always contact us first at info@arthurandflorence.com with your order number, the reason for your return and your contact details. Once your return is approved, we will send you the return address and instructions. Returns sent without prior approval cannot be accepted.

Shipping risk & tracking

Please always use a tracked shipping method for your return and keep your proof of postage. We cannot accept responsibility for returns that are lost in transit without tracking.

Refunds

Once we have received and checked your return, you will receive an email confirming whether it has been approved. Approved refunds are paid back to your original payment method within 14 days.

Costs & responsibility

If you return an item because you changed your mind or ordered the wrong size, the return shipping costs are for your own account. If your item arrived damaged or we sent you the wrong item, we cover the costs and send you a replacement free of charge. Please include a photo of the damage with your request.

No hidden costs

We never deduct extra administration fees from your refund.

Questions? Email us at info@arthurandflorence.com.
Our working hours:
Monday – Friday: 8AM – 6PM
Saturday & Sunday: 10AM – 4PM